Any BMW electric vehicle owner is eligible to benefit from the general advantages of BMW Charging. Depending on your usage preferences, you can choose between the Active and Flex tariffs.
You are the lucky (to be) owner of a brand new electric BMW? Congratulations! Customers purchasing a brand-new electrified BMW may also benefit from new vehicle offers like 12 months Active tariff with no base fee. Any new BMW iX3, BMW iX, BMW i4, BMW iX1 or BMW i7 in addition gets 12 months IONITY Plus Package with no subscription fees. A special highlight exclusively for BMW i7 customers: Free charging on the IONITY network during the advantage period. So no need for second thoughts - explore your public charging habits benefitting from attractive preferential rates.**
I want to redeem my voucher. How can I do it?
You can redeem your voucher in our Web Portal:
Log in to your customer account.
- Click on "contract"
- Click on "redeem voucher"
- Enter your code number in the voucher space-blank
- Click on "check voucher"
If you need further help please contact our customer service hotline which you can find under the support page "contact support" on the website.
The charging station is not working and I cannot charge.
If you cannot start a charging session, please take into consideration the following recommendations:
Please check in advance, if the charge point is avaiable or out of order within the app.
For the authentication via app, please first check whether the charging station supports authentication via app or QR code. You can find out by clicking on the charging station in your app. If it does, it is recommended to use the "Start" button in the app instead of scanning the QR code placed on the charging station.
In case of technical or physical problems, contact the charge point operator first. You can find the operator's service hotline on the charging station.
If the problem still remains, please contact your customer service hotline which you can find under the support page "contact support" on the website.
How can I view my invoice?
You can view and download your invoice in our Web Portal:
Log in to your customer account.
- Click on "invoice"
- Click on " ⤓ " to download the invoice PDF
- Click on the PDF file and open it
How can I change my payment method?
You can change your payment method in our Web Portal.
To change your credit card or PayPal information:
- Log in to your customer account
- Click on "account"
- Scroll down to "Payment details"
- Click on the edit function on the right (pencil icon).
* Compatibility of connectors depends on car model.
** All advantages illustrated are subject to market specific offers and vehicle model type. For details on new vehicle advantages applying please refer to https://bmw-public-charging.com/web/en/bmw-ie/tariffs.