… the maximum charging speed. Generally, a fast charging speed implies higher cost. Reduced charging rates from preferred partners may be regarded as special offers.
… normal with AC (alternating current), to fast with DC (direct current), to extra-fast with HPC (High Power Charging).
…to look at our map. Check the price details for any charging station and any tariff, even before you register.
How can I change the tariff?
Log in to your account on the website. Go to "Contracts", scroll down to your tariff information and find the action "Switch Tariff" right next to the tariff information.
Please note that tariff changes only become effective at the end of the respective tariff runtime. The respective date is shown during the tariff switch process.
Why is there a blocking fee?
There are different reasons for a charge point operator to raise a blocking fee:
In general, blocking fees are raised by the operators of the charge points to encourage drivers to remove their fully charged vehicle from the charging station, so another car my be charged.
Some charging stations might be located in parking lots where parking fees apply for gasoline cars but not for BEVs during charging. In order to discourage BEV drivers from using these spots as free parking spots after the car is fully charged, operators of charge points might raise blocking fees.
Lastly, High Power Charging Stations can quickly charge one car after the other and thus should not be blocked by a car that is fully charged as it would defeat their purpose.
Which packages can I book in addition?
You can book the available packages as shown in your contract dashboard.
Additionally, you can view the available package on the tariff page before the registration.
How can I terminate a package?
You can terminate packages with an indefinite run-time in the contract dashboard. To terminate the package, you need to navigate to the contract section on the Web portal. Here, you can see your active packages and can press "Manage Subscription". In the pop-up you can press "Cancel my subscription".
Note: Some packages have a fixed run-time from the beginning. In this case the end-date is directly shown in the contract dashboard at the package.