Act on Specified Commercial Transaction
[Information provided under Japan's Act on Specified Commercial Transactions
The information on this page is provided in accordance with requirements outlined in Article 11 (Advertisements of Mail Order Sales) of Japan's Act on Specified Commercial Transactions.
Name of Service Provider: BMW Japan Corp.
Representative: Christian Wiedmann, Representative Director & President
Address: Tokyo Shiodome Building, 1-9-1, Higashi-Shimbashi, Minato-ku, Tokyo
Telephone: 0120-57-7125（BMW Charging Customer Support)
Mon. – Fri. 09:00 ～ 19:00
Sat. Sun. and National holiday 09:00 ～ 18:00
Pricing: Displayed on the price list (BMW Charging website: www.bmw-charging.com)
Fees required other than commodity price: Consumption tax
Payment Methods: Credit card (Visa, MasterCard, JCB, Diners Club)
Payment Timing / Period:
Costs incurred per calendar month are charged to the credit card registered in the BMW Charging customer account page (hereinafter “BMW Charging Portal”) by the end of the following calendar month. (We may suspend a service if we cannot confirm your payment after the due date.)
Timing of Start of Service (BMW Charging Activation):
Customers will receive a non-activated BMW Charging card
a) by post within two weeks of his or her order to BMW Charging customer support, or
b) when purchasing a new car.
After getting BMW Charging card, customers can activate BMW Charging card by registering BMW Charging card number with his / her personal information in the BMW Charging Portal, customers will become able to use the service within 24 hours.
Return Policy:
Customers may cancel the order any time before activation of BMW Charging card. After activation of BMW Charging card, customers may not cancel the order. In case that a customer obtained BMW Charging card by order but he/she did not activate it within one month of receipt of the card, such customer may be required to pay the actual cost of issuing the card.
Liability in case of Hidden Defects:
We assume no guarantee for the up-to-date and correctness of the fixed and dynamic information provided by this service, specifically the information on charging stations and their availability. Since the transfer of information depends on the reception status of the mobile phone base station of each network operator, it may be hindered by atmospheric conditions, geographical conditions, vehicle positions and nearby obstacles (bridges and buildings, etc.).
The charging station may be out of service due to force majeure. Force majeure includes strikes, lockouts, infectious diseases and orders and requests by public authorities, as well as technical and other measures (maintenance, repairs, system software updates, etc.) to make charging device function properly or improve service. Also, a shortage of capacity due to heavy usage may result in service interruption. We assume no responsibilities for these defects.