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Charge Anywhere & Anytime
Charge at 200.121 charge points* anywhere across Japan. For any use case and any vehicle – the right type of charging mode and speed is ready and waiting for you. Hundreds of charge point operators (CPOs) are part of our substantial and steadily expanding BMW Charging Network.
Full Convenience & Transparency
BMW Charging is your personal all in one solution providing full convenience & transparency. You register once to gain access to the whole BMW Charging Network via your BMW Charging Card or the My BMW App. Your BMW Charging details can be found in your BMW Charging Dashboard via our website or the My BMW App. Once per month we will send you an aggregated invoice detailing your public charging history.
Connected Charging: All-in the My BMW App
The My BMW App is your companion for a vast set of relevant vehicle features and functionalities. Project a route optimised for charging when planning longer trips. The App helps you select the right spots for public charging, offering extensive filtering options and providing you with charge point availability & pricing details. Digital Authentication at the charge point? Your My BMW App has you covered. Check your state of charge any time while following your routine. End of trip/back at home – the BMW Charging Dashboard shows you your public charging details – all that and more via My BMW App.
FAQs
I would like to redeem my voucher. How does that work?
There are two ways to redeem your voucher: either directly during registration or later in the customer area.
During registration:
You can enter your voucher code in the "Vouchers" field in the last step of registration.
In the customer area:
Log in to your customer account.
- Go to "Contracts".
- Go to "Add a voucher".
- Enter your code number in the free voucher field.
- Go to "Check voucher".
If you need further assistance, please contact Customer Service, whose contact details can be found on our website in the Support section under "Contact Support".
During registration:
You can enter your voucher code in the "Vouchers" field in the last step of registration.
In the customer area:
Log in to your customer account.
- Go to "Contracts".
- Go to "Add a voucher".
- Enter your code number in the free voucher field.
- Go to "Check voucher".
If you need further assistance, please contact Customer Service, whose contact details can be found on our website in the Support section under "Contact Support".
The charging station is not working and I cannot charge.
If you cannot start a charging session, please take into consideration the following recommendations:
Please check in advance, if the charge point is avaiable or out of order within the app.
For the authentication via app, please first check whether the charging station supports authentication via app or QR code. You can find out by clicking on the charging station in your app. If it does, it is recommended to use the "Start" button in the app instead of scanning the QR code placed on the charging station.
In case of technical or physical problems, contact the charge point operator first. You can find the operator's service hotline on the charging station.
If the problem still remains, please contact your customer service hotline which you can find under the support page "contact support" on the website.
How can I view my invoice?
You can view and download your invoice in our Web Portal:
Log in to your customer account.
- Click on "invoice"
- Click on " ⤓ " to download the invoice PDF
- Click on the PDF file and open it
How can I change my payment method?
You can change your payment method in our Web Portal.
To change your credit card information:
- Log in to your customer account
- Click on "account"
- Scroll down to "Payment details"
- Click on the edit function on the right (pencil icon).
* Compatibility of connectors depends on car model.
** All advantages illustrated are subject to market specific offers and vehicle model type. For details on new vehicle advantages applying please refer to https://bmw-public-charging.com/web/en/bmw-jp/tariffs.