FAQ

Charging Session

What can I do if the charging station is not working?

How can I change my contract information?

How can I view my invoice? How can I see the status of an invoice?

How can I change my credit card information?

Telephone:: +81 (0) 120 57 71 25
E-Mail:: BMWCharging_JP@bmw.co.jp
Our service team is available at the following times:: Monday to Friday 9am - 7pm; Saturday to Sunday (including holidays) 9am - 6pm

* The cost of the call depends on the country and network you're calling from.